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Using vignettes to study conflict management practices in enterprise architecture initiatives

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TitleUsing vignettes to study conflict management practices in enterprise architecture initiatives
Publication TypeConference Paper
Year of Publication2013
AuthorsZhang, G, Purao, S
Conference NameiConference 2013
Date Published02/2013
PublisheriSchools
KeywordsConflict Management, Enterprise Architecture, information organization, Qualitative Data Analysis, Vignette
Abstract

This note presents an ongoing effort to study conflict management practices in EA initiatives. We suggest an adaptation of the vignette technique to collect data and describe how it was used as part of an exploratory study. The analysis so far reveals four conflict management practices – avoiding, dominating, compromising, and transforming. We describe situations in which the four practices were used, investigate some of the intricacies revealed by the vignettes and elaborate on the potential for using vignettes to study conflict management practices.