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CM2: A Case-Based Conflict Management System

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TitleCM2: A Case-Based Conflict Management System
Publication TypeConference Paper
Year of Publication2014
AuthorsZhang, G, Purao, S
Conference NameConference on Design Science Research in Information Systems and Technologies (DESRIST)
KeywordsCM2, Conflict, Conflict Management System, Design Research, System Design
Abstract

This paper presents the design of CM2: a case-based conflict management system. We envision the system as an aid to understand and manage conflict situations by referring to past conflict situations, which are stored as Vignettes - vivid yet analytical, theory-laden descriptions. A meta-model, developed on basis of prior kernel theories, is used to structure and represent the constructs and progression of each conflict vignette. The set of vignettes forms the foundation of a case-based reasoning system. CM2 implements the storage and case-based reasoning mechanisms. The paper illustrates CM2 with a use scenario, and concludes with an outline of planned evaluation, discussion about implications, and future work.